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Zonbu Privacy Policy
Last version: August 1st, 2007

PConRails LLC, editor of Zonbu, has created this privacy statement ("Statement") in order to demonstrate our commitment to customer privacy. Privacy on our Site and in providing our services is of great importance to us. Because we gather important information from our visitors and customers (collectively, "Customers"), we have established this Statement as a means to communicate our information gathering and dissemination practices.

We are dedicated to establishing a trusting relationship with our Customers, based on respect for personal identity and information and by promoting the use of fair information practices. This Statement covers http://www.zonbu.com (collectively, the "Site") and the Service. Because we want to demonstrate our commitment to our Customers' privacy, we are disclosing:
a. What personally identifiable information we collect.
b. How we use the information, and with whom we share Customer information.
c. What choices are available to Customers regarding collection, use and distribution of the information, and how Customers can correct any inaccuracy in the information.
d. What types of security procedures are in place to protect against the loss, misuse or alteration of information under our control.

Disclaimer
We are only responsible, on a limited basis, for the information on our Site and our proprietary applications provided to our Customers as part of the Service. We are not responsible for information accessed through our Service or open-source or third-party applications provided with the Service.

Regarding Children
We do not intentionally gather personal information about visitors who are under the age of 18.

 

Information Collection
We collect information from our Customers through the following methods:
- Registration screens and online forms
- Automated means such as cookies and log files
- Customer communications

Registration
In order to use the Services, a Customer must first complete the registration form. During registration, a Customer is required to give contact information (such as name, email address and shipping address), and a unique identifier/password. This information is used to fill Customer's orders. If we have trouble processing an order, the information is used to contact the Customer.

When a Customer registers for the Service or when he expresses interest in obtaining additional information, we may also ask for additional personal information (such as title, department name and fax number) or additional company information (such as annual revenues, number of employees, or industry). Customers can opt out of providing this additional information by not entering it when asked.

Cookies
We may receive data from our Customers as part of the communication connection itself, that is, the standard electronic greeting between the Customer's computer and our servers. This information often consists of network routing (where the Customer came from), equipment information (browser type), date and time. Our server will also query the Customer's computer to see if there are "cookies" previously set by us to facilitate log in or other site navigation procedures. Cookies are files that web browsers place on a computer's hard drive and are used to tell us whether Customers have visited the Site or used the Service previously.
Standing alone, cookies do not identify the Customer personally. They merely recognize the Customer's browser. Unless the Customer chooses to identify himself to us, either by responding to a promotional offer or opening an account, he remains anonymous to us. The only personal information a cookie can contain is information the Customer supplies. A cookie can't read data off the Customer's hard disk or read cookie files created by other web sites.

Cookies come in two flavors: session and persistent-based. Session cookies exist only during an online session. They disappear from the Customer's computer when he closes his browser software or turns off his computer. Persistent cookies remain on the Customer's computer after he has closed his browser or turned off his computer. They include such information as a unique identifier for the Customer's browser.

We use session cookies to allow the system to uniquely identify the Customer while he is logged in. This information allows us to process our Customers' online transactions and requests, to enhance security and/or to improve the functionality of the Site by avoiding duplicate data entry, and facilitating navigation. Session cookies help us make sure the Customer is who he says he is after he has logged in, and are required in order to use the Service. We are especially careful about the security and confidentiality of the information stored in persistent cookies. For example, we do not store Customer IDs or passwords in persistent cookies.

While we do not offer an opt-out on the Site for cookies, browsers provide our Customers with information and control over cookies. If Customers disable their web browser's ability to accept cookies, access to and usage of the Service could be denied. We link the information we store in cookies to any personally identifiable information you submit while on our site.

Some of our business partners use cookies on our Site. However, we have no access to or control over these cookies, once we have given permission for them to set cookies for purposes pertinent to the provision of the Service.

Log Files
Our servers use log files to help diagnose technical problems, analyze trends, administer the Site and the Service, track Customers' movement in the aggregate, and gather broad demographic information for aggregate use. In addition, we use log files to track data stored using the Service to the appropriate Customer.

Surveys
Occasionally, we request information from Customers via surveys. Participation in these surveys is completely voluntary, and the Customer therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use or and satisfaction with the Service. Though we may use an intermediary to conduct these surveys, we require that they not use Customers' personally identifiable information for any secondary purposes.

Forums
If you use the forum on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in our forums.

Links
Our Site and the Service contain links to other web sites. Please be aware that we are not responsible for the privacy practices or content of such other web sites. We encourage our Customers to be aware when they leave our Site and to read the privacy statements of each web site that collects personally identifiable information. This privacy statement applies solely to information collected by our Site.

Tell-a-friend
If a Customer elects to use our referral service for informing a friend about our Service, we ask them for the friend's name and email address. We will automatically send the friend an email inviting them to visit our Service. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at http://www.zonbu.com/company/contact.htm or at contact@zonbu.com to request that we remove this information from our database.

 

Use of Information
Sharing
We are committed to protecting the privacy of our Customers. We will not, under any circumstances, rent, sell, or give away our Customers' personal information or Data, nor do we trade or exchange mailing lists with any other organization. We also will not monitor, edit, or disclose the contents of a Customer's personal information or Data. Notwithstanding the foregoing, we may disclose a Customer's personal information or Data to third parties if we believe that such action is necessary to (1) enforce the terms of the Zonbu Terms of Use, (2) comply with applicable law, (3) comply with a current judicial proceeding, a court order or other legal process, (4) protect and defend our rights or property, or (5) act under exigent circumstances to protect the personal safety of our Customers or the public.

Profile
We store information that we collect through cookies and log files to create a profile of our Customers. A profile is stored information that we keep on Customers that details their viewing preferences and use of the Service. Such information is tied to the Customer's personally identifiable information to improve the content of the Site and the Service for the Customer. We do not share personally identifiable elements of a Customer's profile with other third parties.

Communication from the Service
We will not send our Customers excessive amounts of email or other communications. However, we might, from time to time, send to our Customers emails containing the following types of information: notifications concerning the status or expiration of the Customer's account; activity status reports; service and software upgrade notices; Service usage tips, notices concerning new Service features and the pricing of our Services (but not those of any other party); and requests for feedback on the Customer's use of the Service.

Customers are invited to receive email communications, such as a newsletter, by providing an email address. Customer email addresses and any personal information will not be distributed or shared with third parties. Customers may opt-out of receiving many of such notices. Please see the Opt-out section below.

Service Announcements
On rare occasions, it is necessary to send out a service-related announcement. For instance, if our service is temporarily suspended for maintenance, we might send Customers an email notifying them of the issue. Generally, Customers may not opt-out of these communications. However, these communications are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account by sending us an email at contact@zonbu.com.

Customer Service
We communicate with Customers on a regular basis to provide requested support services and regarding issues relating to their accounts. We make such communications via email or phone. Individual records and Data may at times be viewed or accessed for the purpose of resolving a technical problem, a support issue, or a suspected violation of the Terms of Use.

Business Transitions
In the event we go through a business transition, such as a merger, being acquired by another company, or selling a portion of our assets, Customers' personal information will, in most instances, be part of the assets transferred. Customers will be notified prior to a change of ownership or control of their personal information. If, as a result of the business transition, the Customers' personally identifiable information will be used in a manner different from that stated at the time of collection, they will be given a choice not to have their information used in this different manner, as described in the Notification of Changes section below.

Notification of Changes
If we make any material changes to this policy, we will notify by email or by means of a notice on this page, so that our Customers will always have access to a statement of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Therefore, we encourage our Customers to check this Statement whenever they use the Service to see if it has been updated since their last visit.

Customers will have a choice as to whether or not we use their information in this different manner. However, if Customers have opted out of all communication with the service, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.

 

Choice and Information Management
Opt-out
We provide our Customers the opportunity to "opt-out" of having their personally identifiable information used for certain purposes, when we ask for this information. For example, if Customers do not wish to receive any additional marketing material from us, you can indicate your preference on the order form. If Customers no longer wish to receive our newsletter and promotional communications, Customers may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at contact@zonbu.com. We also offer an opportunity to opt-out of certain communications on http://www.zonbu.com/getzonbu/, or you may contact us at contact@zonbu.com to opt-out.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Managing Personal Information
If a Customer's personally identifiable information changes (such as zip code, phone, email or postal address), or if a Customer no longer desires to use our Service, we provide a way to correct, update or delete/deactivate Customers' personally identifiable information. This can be done at the profile page of the Zonbu service by visiting http://www.zonbu.com/getzonbu/, or contacting us at contact@zonbu.com or mailing us at Zonbu - PConRails, 1618 El Camino Real, Menlo Park, CA 94025.

 

Security
When our Site is accessed using the standard browsers (including but not limited to Internet Explorer, Firefox...), Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that Data is safe, secure, and available only to the Customer. Data stored through the Service is also encrypted using a 128-bit encryption technology though file name is not encrypted. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of Data.

In addition, all of our Customers' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example a customer service representative) are granted access to personally identifiable information.

We contract with a third party to provide and manage the servers that are required to provide the Service and on which Customers' personal information and Data is stored. The third-party provider has ensured us that their service is hosted in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. The privacy policy of our third-party provider can be viewed at http://www.amazonaws.com.

Account information and access to our Service is accessible only through the use of an individual Customer ID and password. To protect the confidentiality of personal information, the Customer must keep his password confidential and not disclose it to any other person. The Customer is responsible for all uses of our Site and Service by any person using his account Customer ID and password. Customers should advise us immediately if they believe their account Customer ID and password have been misused.

While we have taken efforts to guard our Customers' personal information, we cannot ensure or guarantee that such information will not be disclosed or accessed by accidental circumstances or by the unauthorized acts of others. Each Customer transmits such information to us and uses the Service at his own risk.

 

Spam and Junk Emails
We have a zero tolerance policy for abuse. While we cannot be responsible for external communications received through use of the Service, it is our intention to use all legally available means to prevent distribution and receipt of unsolicited commercial advertisements through the service.

International Users
Please note that Customer personal information will be stored and processed on computers in the United States. The laws on holding personal data in the United States may be less stringent than the laws of other countries. If a Customer objects to his personal information being transferred or used as described in this Statement, the Customer should not register for the Service.

 

TRUSTe
We are a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the Web site http://www.zonbu.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact Grégoire Gentil at contact@zonbu.com. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with us to resolve your concerns.

 

Questions or concerns regarding this statement should be sent to our privacy administrator at privacy@zonbu.com.

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